Customer Care Specialist
At BigBiteBurger, we value excellent customer service. As a Customer Care Specialist, you will play a key role in ensuring that our customers.
Location
Irvine, CA, United States
Job Type
Full Time
Posting Date
11 August 2034
Essential Job Functions
Respond to customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.
Process orders accurately and ensure timely delivery.
Maintain a positive attitude while managing customer concerns, providing clear communication, and fostering loyalty.
Collaborate with team members to improve overall customer experience and service efficiency.Act as a brand ambassador, representing BigBiteBurger’s values and dedication to quality service.
Skill and Knowledge Requirements
- Support the operations team in maintaining the restaurant facilities including all fixtures, furniture, and equipment.
- Utilize the service automation ServiceChannel work order platform to manage all repairs and maintenance (work orders, proposals, and invoices). Expected to be 60% or more of each workday.
- Utilize written electronic communications (MS Outlook email and ServiceChannel notes) to correspond with internal stakeholders and external service providers. Expected to be in “real-time” throughout the workday.
- Project manage remodels and assists construction on new store handovers.
- Develop strategies to execute the department’s objectives in a cost-effective, efficient, and timely manner.
- Identify, negotiate, and manage regional and national service providers to ensure high performance in SLA compliance.
Benefits
- Up to 4 weeks of vacation per year plus additional sick days
- Up to 10 Paid Holidays + 1 Floating holidays
- Company provided Recharge Days to unplug and reenergize
- Flexible Hybrid Work Environment
- Competitive bonus program for eligible roles
- Recognition based culture
